TAL Scuba Terms and Conditions
We've tried to make our Terms and Conditions as clear as possible to give you the information you need about your on-line transactions with us. This is so that you completely understand how we process your order so that your on-line shopping experience meets your expectations. Please spend a few minutes reading these as you’ll need to accept our Terms and Conditions every time you make a purchase.
1. Account & Order Ownership
By creating an account on TAL Scuba, you are responsible for
- Maintaining the confidentiality of your TAL Scuba account and password
- Restricting access to your TAL Scuba account
- All activities that occur under your TAL Scuba account and password
- Cancelling any open (unbilled) orders that you no longer wish to purchase
Customer accounts and orders with TAL Scuba are the sole property of the registered account holder, and are not to be sold, loaned, or otherwise transferred to another party or TAL Scuba account. To do so will be grounds for the cancellation of all orders, and the closure or termination of the account (and any related accounts) without notice.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders without notice.
The GBP price at the time you place an order is the price you will be charged. Due to international exchange rate fluctuations, prices in your preferred currency may change from the time you place an order to the time you are actually charged for it. The GBP price does not change.
If you pay by PayPal Billing Agreement in a limited currency, PayPal will handle the exchange to British GBP. There may be a fee for this through PayPal or your credit card company. Please consult with PayPal or your credit card company for details.
If you pay by PayPal Billing Agreement in British GBP, PayPal will process the transaction. There may be a fee for this through PayPal or your credit card company. Please consult with PayPal or your credit card company for details.
On rare occasions, at our discretion we may require prepayment for a high-value preorder item. If this is the case, we will attempt to contact you in advance.
3. Authorization to Charge the Customer
Placing an order through our web site is your permission to us to bill and ship (or bill and hold in our warehouse) the items you order. Even if an item is billed, we do not consider a contract as accepted until we agree to dispatch the item(s) included in the order. We do not require any additional approval to charge your registered payment method prior to shipping or warehousing, even if the final amount to be charged, including shipping costs, has not been confirmed with you. We will charge or bill you immediately for all in-stock items, which will then either be shipped or warehoused based on your order handling method.
If seven days pass from the time we first attempted to charge you, with no payment and no contact from you, that order and all of your open (unbilled) and billed but unpaid orders may be cancelled. Your TAL Scuba account, and any related TAL Scuba accounts, will also be disabled until you contact us again. If you are having a temporary payment problem, please contact us as quickly as possible to prevent these penalties.
4. Shipping Policies
When your order handling method is by a recognized courier service, we will process your order for shipping and charge you immediately for the merchandise and shipping costs for in-stock, on-site, pre-ordered, procurement, offsite, or backordered items. When any preordered, procurement, offsite, or backordered items become available, we will process those items for shipping.
If an obvious error is made where an item cannot be delivered by the selected shipping option, we will contact you to arrange an alternative delivery method. Otherwise we will always ship via the method selected during checkout.
Delivery times (seperate from dispatch times) unless expressly agreed otherwise, are always taken from the selected carrier's maximum delivery times. We partner with a variety of couries for different items, so please check your selected carrier's website for the lastest information. As an example an item might normally be delivered in 5 working days, but might take a maximum of 10 working days before an item can be declared lost and replaced.
We will attempt to combine separate orders if they were ordered at different times, but may in some circumstances not be combined if placed with different shipping methods.
If you absolutely do not want your orders to be combined then please contact us.
There may be limits to the size of packages that can be shipped. These limits may be set by your country's post office, or it may be physically impossible to ship many large items in one box. In such cases, your order may have to be shipped in more than one box. We reserve the right to ship your order in multiple packages if necessary.
A package’s delivery is complete when the package is delivered to the shipping address you provided for it in your TAL Scuba account. TAL Scuba is not responsible for anything that may happen to a package or its contents after it was delivered to the shipping address you provided. Any use of third-parties or reshippers is at the risk of the customer.
5. Product Availability
Items placed in the Shopping Cart are not held for you. An item is not reserved until you complete the checkout process. Items only remain in the Shopping Cart for a limited time, and may be removed from the Shopping Cart as stock status changes. This will be reflected once you click "Checkout."
After you place an order, backordered items will remain on order until you cancel them yourself, or we become convinced that an item will not be available for the foreseeable future and cancel it ourselves. You will be informed in an email from us if this happens.
Stock statuses advertised on third-party websites do not necessarily reflect the current stock status of an item. When conflicting stock statuses are shown between third-party websites and TAL Scuba, the TAL Scuba stock status takes precedence.
Requests for returns, for any reason other than faulty goods, must be received within 10 working days (14 calendar days) of delivery to be considered.
- Returns of Unwanted Items
Merchandise must be in like-new condition with all parts and components present, packed exactly as packed by the manufacturer, and without damage to the outer package. Opened "blister pack," "blister card," or sealed "blind box" merchandise that cannot be opened without cutting or tearing the package or its seal cannot be returned.
If the above conditions are met, we will authorize the return and will refund you in full for the merchandise costs when we receive the returned items. However, we may not refund the full original shipping cost for items where priority servce was used (and an economy option was available) or any return shipping costs.
- Returns of Damaged or Defective Items
Damaged or defective items must be returned to us as directed by our customer support team to be refunded as an authorized return. If these conditions are met, we will refund you in full for the merchandise costs, the original shipping cost, and any return shipping costs approved by us.
Damage to product packaging or boxes are not considered product damage. We are only able to consider returns in cases of damage or defects of the actual merchandise itself.
We reserve the right to reject claims of manufacturing defects on items in cases of obvious user abuse.
- Packages Returned by the Post Office or Courier
A package returned to us by the post office as undeliverable or unclaimed, or a package refused by the addressee for any reason, is not an authorized return. As such, it may not be eligible for a refund of the cost of merchandise, at our discretion.
The cost of shipping will never be compensated in the case of a package returned to us by the post office as undeliverable or unclaimed, or a package refused by the addressee for any reason.
If your package has incurred freight charges for its return to us, you are responsible for reimbursing us for those charges.
Returned international packages cannot be reshipped within the UK, and returned domestic packages cannot be reshipped internationally.
For cash refunds within 60 days of the date payment was made to TAL Scuba, we will provide refunds in the currency and payment source originally used to complete the transaction (GBP).
After 60 days, or for reimbursement of a payment made to an entity other than TAL Scuba (such as for return shipping costs), we will refund in GBP by the customer’s choice of PayPal or store credit, at the current day’s exchange rate.
TAL Scuba does not cover any fees charged by your credit card company or PayPal when processing refunds. All such fees are the sole responsibility of the customer.
TAL Scuba is not able to provide any form of monetary compensation for orders that are cancelled without payment for any reason -- including but not limited to manufacturer cancellations, shortage of stock, or delays in release dates.
- Preorder & Open Order Cancellations
While we accept customers' cancellations of all or part of their order at any time prior to billing, we ask that you keep cancellations to a minimum. Overstocks due to customer cancellations affect our ability to offer great prices, so this is in everybody's best interest!
Cancellations are permanent, and cancelled items or orders cannot be reinstated. Customers will need to place a new order for cancelled items they still wish to purchase. If cancelled items are no longer available, TAL Scuba is unable to make them available again under any circumstance.
We reserve the right to limit or close the accounts of customers who abuse the cancellation policy, or abandon shippable orders without submitting payment.
Once a paid order enters shipping processing, it cannot be cancelled, but can be returned as described in our Returns section above.
- Procurement, Pre-Order and Forward Order Cancellations
Most Forward Order items can be cancelled as long as they have not entered shipping processing.
Procurement items can be cancelled as long as the supplier has not yet taken payment or issued us an invoice for the item(s).
Returns requested within 10 days of the date the item entered payment processing are eligible for a 100% refund. Such refunds may be returned to the original payment source, or as store credit, at our discretion.
Returns requested after more than 10 days have passed since the original payment date will be evaluated at our discretion.
We also reserve the right to cancel and refund orders prior to shipping any goods at our discretion.
- Bespoke or Customised Items
Bespoke or customised items, or requests for items that we do not normally stock (often referred to as Special Orders) can be cancelled as long as the supplier has not yet taken payment or issued us an invoice for the item(s), or if work has not begun on customising the item.
9. Per-Customer Limits
If an item has a per-customer limit, that limit will be stated on the item's page or in the shopping cart. We ask that you respect these limits.
A per-customer order limit of one per customer means you can only order a total of one. If you already ordered one, and the item becomes available for sale again with a per-customer limit of one, please do not order it again; you have already ordered the limit.
If an item has a per-customer limit, the limit will be enforced. Any customer attempting to manipulate our system to place orders so that the total quantity is beyond the stated limit may have their orders cancelled and their account (as well as any related accounts) locked or terminated without notice.
In the event that we receive less stock than was ordered, at the discretion of our order department a per-customer limit may be applied to existing orders or lowered further to help as many customers as possible acquire the item.
10. Payment Disputes & Chargebacks
TAL Scuba is committed to customer service and will promptly address any customer claims as detailed in our Terms and Conditions. Because we're committed to helping you, under no circumstances should you ever contact your credit card company or PayPal to dispute charges from TAL Scuba.
We will solve all genuine customer service problems through refunds, reshipments, discounts or whatever else it takes to reach a fair solution to the problem, and that's our promise! But we will need to hear from you if a problem has occurred.
TAL Scuba vigorously contests any PayPal or credit card disputes or chargebacks filed by customers. Customers who have filed such disputes or chargebacks may be blacklisted from using our service, meaning we will accept no further orders from them.
11. System Manipulation
Any user found to be manipulating or attempting to manipulate any system feature or process, through any means of their own, third-party software, or any other method, may have their orders cancelled and their TAL Scuba account (as well as any related TAL Scuba accounts) locked or terminated without notice, at our sole discretion.
12. Product Descriptions
We always try to be as accurate as possible on our website. However, we do not warrant that product descriptions or other content of this site are accurate, complete, current, or error-free.
If a product offered by us is not as described, please contact us as soon as possible. If you have any questions about the nature of an item that are not addressed on our website, you are responsible for asking us before you purchase the item. If you have not asked us before purchasing and the item is not what you expected, the only solution is an authorized return as described above.
We reserve the right to remove or edit content without notice.
13. Sales & Promotions
If a campaign on TAL Scuba has rules that differ from these Terms & Conditions, the campaign’s rules will take precedence.